Best Companies for Outsourcing Collection Letters?

Who are the Best Companies for Outsourcing Collection Letters?

 

Recently, a collection agency owner asked about collection letter vendors on the InsideARM forums.

We are happy to be mentioned by several people…especially Ed Heartstedt and Jason Messina.

There are many other quality vendors for print and mail services, and many direct mail companies were mentioned, so we thought we’d share the thread:

 

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Scott Grider

Member

Hello to everyone:

I have gathered some literature from a few companies for outsourcing the mailing of debt collection letters for our company: Compumail, PCI Group, Dantom Systems.

My goal is to just get info from a few more to evualate my best choice. Does anybody have a 2-3 more different companies I could refer to for this? Any other suggestions to look into would be great. This is our first consideration of this and I want to gather info to get the best options available.

We are a smaller up and coming company just now seeing the growth that would require the need for something like this. Does anybody know what companies will service a collection agency with 1000-2000 letter range per month? One company, Dataprose, send their minimum is 10,000 or more! I have not asked anyone else a volume in fear of being turned down for being a small fish for them.

I understand the minimum they may require, but what we are sending now is more than enough to want a company for this! Any suggestions on a fit for us would be great!

Thanks for your help.

Scott Grider

New World Collections

November 10, 2008 at 3:03 pm
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The New Guy

Participant

I think most companies would not turn away a 1000/month account.

Add this company to your list:

Todd A. Nesbitt

President

Focus1, Inc.

248-625-0526

They have been around for quite a while, and my sense is that they are more affordable than most.

November 10, 2008 at 3:11 pm#45419
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Scott Grider

Member

thanks new guy!

November 10, 2008 at 3:28 pm#45420
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Scott Grider

Member

Hey New Guy:

Is that Focus 1′s phone number you listed under their name?

I did a google search and it pulled up a Focus 1 Data, inc…….but the phone number on their website is different than the number you have there.

Just want to make sure I pulled up the same company you are referring me to.

Thanks,

Scott

November 10, 2008 at 3:58 pm#45421
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Scott Grider

Member

the Focus 1 i found has a 313 area code and in dearborn michigan rather than the 248 one you gave me. i want to make sure i have same company you are talking about

November 10, 2008 at 11:11 pm#45422
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The New Guy

Participant

Not sure – I have never worked with them before. 248 was split off from 313 a dozen years ago or so. That is the info that Todd gave to me earlier this year, so I would trust it as reliable.

November 11, 2008 at 3:07 pm#45423
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Ed Heartstedt

Participant

The mail outsource solution is a decision that most small collection agency managers put-off too long. Its really easy money to save but requires some diligence to set-up.

Most outsource vendors can provide the same basic service. The difference comes from how they can integrate their services with your operation. One of your first considerations is which outsourcer integrates well with your collection software platform. How easy is it to export letter files, how easy is it to import the COAs (Change of Address) are basics. You can really get efficient, for instance in your collection schemes do you send Certifieds? If so you will need to determine if you want to receive the Return Receipts to your P.O. Box or have them forward them electonically to your collection platform. Sending and receiving these electronically can really save some serious labor costs.

Other issues will be where the outsourcer actually mails from verses where your debtors are located. The larger outsourcers have several different locations from which they mail thereby reducing mailing time to get your messahe to the debtor.

Your volume might put you at the bottom of their target market right now. I will assure you that the sooner you take advantage of these services the faster you will grow. Your money is better spent doing other functions and leave the mail to the machines!

My opinion is that most of these vendors behave approximately the same. Find a sales rep that is hungry and willing to do some hand-holding and teach you the ropes. Match your collection platform and needs to the vendor and embrace the technology. spend your time collecting and not mailing.

I would be remiss without saying that we are Compumail customers and are really happy. At one point we did a year long trial sending some of our business through Dantom. We are back to Compumail. Their Certified service performs well for us and their sales reps are top-notch.

 

November 12, 2008 at 8:58 am#45424
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trob

Member

I have used PCI and Dantom and both worked well.

December 13, 2013 at 11:49 pm#148289EDIT
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Jason Messina

Participant

We (Receivable Recovery Service, LLC – http://receivablerecovery.com) have used CompuMail for over 10 years with great results….especially in terms of customer service.

You can’t underestimate how important it is for your vendor to be reliable and fast to react.  I used bigger vendors in the past and they almost cost me clients with their unreliable service and poor customer service.

They also have very little turnover among their salesforce.

I deal with Jason Rhodes – 916-837-0291

Or you could contact them at their main number or website – http://compumailinc.com

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